Salesforce signs agreement to acquire Listen Labs
Salesforce has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. The deal has not yet closed.
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View all AI newsSalesforce and NVIDIA build Slack Admin Bridge for OpenShell
Salesforce and NVIDIA have built Slack Admin Bridge for OpenShell. OpenShell is the secure runtime, and the bridge puts incremental human oversight of AI agents into Slack.
Critical-State RL trains only the tool call that changes the outcome
DAIR.AI describes a Salesforce AI Research method that isolates the multi-turn tool call whose action changes the later reward, then updates only that call. On BFCL v4 missing-function tasks, training the selected turn adds about 14 points.
Salesforce makes Agent Optimizer available in beta
Agent Optimizer can analyze production sessions, spot failure patterns, investigate and test a fix, and stage changes for review. An autonomy dial sets how much of that work it does on its own.
Salesforce introduces Hunter for goals spanning days to months
Salesforce says it introduced Hunter at Dreamforce and describes it as the first agent to run on the company’s long-horizon runtime. Hunter can pursue goals over days, weeks, or months, adjust as new information arrives, and take user feedback while the user stays in control.
Slack says Slackbot in Lightning can update deals beside a Salesforce record
In Salesforce Lightning, Slackbot can be used next to a Salesforce record to update deals or draft a case resolution without switching tabs.
Only 35.8% of the cleanest public terminal-agent RL collection passed a Salesforce AI Research audit
Salesforce AI Research put that collection at 35.8% clean and two others at 10.1% and 3.3%, after finding reward errors in both directions. The authors say RIVER, which filters defective environments, increases RL gains by 106% on Terminal-Bench-Lite and 30% on Terminal-Bench v2.1 while using fewer than 30% of TMax's environments.